Presales & Sales Support

Support & Enablement

Our experienced hands-on technical team are here to act as a trusted extension of our partner’s teams, by offering their own knowledge and expertise to help develop business. The team are exposed to a wide market that builds up their knowledge of products and solutions that is used to educate and advise our partners. Whether it is concerning the implementation of a product or a complex project enquiry - our team is at your disposal, supporting you when it comes to comprehensive solutions

Consulting & Advisory 

Whether you have general questions, need an introduction to specific functions or detailed insights, our experienced colleagues from the Professional Services Team will be happy to support you throughout the entire presales phase.

Product information, requirements analysis, solution engineering
In addition to the general advisory on our vendors' products, we can also help understand your customer's needs and design an appropriate solution. This way we ensure that complex IT installations fully meet the requirements and wishes of your customers. 

Concept reviews
If you are not quite sure whether the solution you have in mind can cover all of the customer‘s requirements, our product specialists can assist and work through the concept you have developed.

Product tests and evaluations
We would be happy to organise a product test for you and your customer so that they can put the desired solution through its paces before making a purchase. We are always ready to answer any questions you may have about individual functions and their configuration.

Proof of Concept
A proof of concept goes beyond a simple product evaluation. In this case, we actively guide you and your customer through the test phase, starting with the qualification, installation and configuration up to the final closing discussion.

How we add value with Presales Support & Enablement

• Work with you as a trusted advisor

• Teach best practise sales pitches including USP's and how to deliver the right message

• Upsell and cross-sell product recommendations

• Assist with RFI and RFP tenders

• Support at events and seminars to provide a trusted resource for the partner


The TechSevices team can look back on many years of experience in IT security and Post-sales support. They have all the necessary vendor certifications for the complex tasks in this area. Supporting Infinigate Channel Partners is one of our goals.
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